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Frequently Asked Questions

Head over to the lobby located on the second floor of 510 Ocean Drive, and provide your name and reservation information. Once you have checked-in, our onsite personnel will provide you with the keys to your unit, that is ready for your arrival.

Check-in is any time after 4pm.

Yes. If the unit you are scheduled to stay in is ready then we allow a guest to check-in early but the unit must be ready. Please contact us within 24 hours of your arrival to make these arrangements. Unless you have specifically arranged for an early arrival time, please do not arrive at the property before your schedule check in time. Early Check In is subject to availability for all guests. To check on the status of an early check-in call +1(305) 351-9860, the day PRIOR to your arrival date.

All guests must check out by 11 am on their departure date. The housekeeping staff will be at the unit by 11:15 am to clean so please leave promptly on your departure date.

Simply head over to our lobby area on the second floor of 510 Ocean Drive, and provide your name and unit number, as well as let them know you are checking-out.

Yes, we do offer a late check-out only if the next guest scheduled for that unit is not checking in on the date of your departure. There is a fee tied into a late departure after 12 pm, noon and those fees will vary. For specific information on the cost associated with a late check-out please contact +1(305) 351-9860.

While staying with us, please feel free to contact our guest services using the phone in your room. Prior or post arrival inquiries can contact (305) 538-1700.

At the Bentley Hotel, you have two parking options. First, you may purchase valet parking directly from the hotel concessionaire at the front, for $40.66 per night. Second, you can try to find nearby street parking, just make sure to pay the fees at the toll there or via the app.

No, all units are non-smoking units and smoking is not permitted inside the unit. Guests are free to smoke on the balcony of a unit they are staying in, but please keep the door closed at all times when smoking on the balcony. If guest smokes inside the unit they are subject to an additional cleaning fee.

Each of our locations has spectacular amenities that may include pool, spa, sports courts, front desk service, etc. Hours of operation vary in each location. For more information on specific hours of operation for various amenities, call the lobby at (305) 538-1700 or simply ask the front desk or on-site personnel once you arrive.

Daily housekeeping service is available.

Yes, internet access in the rooms is provided. This information can be requested upon check-in.

Cancellations and reschedules may be made up to 30 days before the first day of your reservation. You can credit your full down payment toward a future reservation, or we will refund you 100% of your down payment. Cancellations or reschedules made with less than 30 days’ notice will result in 100% loss of all payments. All reservation changes must be acknowledged in writing.

Yes, every reservation requires a $250 security deposit in case of any caused losses and damages sustained to the apartment throughout the duration of your period of occupancy. The entire deposit will be refunded if (1) no damage was done to the property other than reasonable wear and tear, (2) all keys, (3) no items were missing, (4) all doors and windows were closed and secured upon departure, (5) all check out procedures were followed, (6) all Rental Agreement policies were followed, (7) no miscellaneous charges were incurred, e.g., unpaid rental fees, guests or pets, additional cleaning fees, smoking penalty or other charges. Any damages that exceed $250 will be charged to the credit card on file.

Yes, the city of Miami does not permit loud noises after 11 pm. Please be sensitive to other guests in the building by not playing loud music or noise after 11 pm.

If there is a change in number of guests arriving, please let our staff know at +1(305) 351-9860, otherwise unauthorized people at the apartment are subject to result in a double charge for each additional guest or a maximum occupancy charge, and loss of any security deposit.

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